The Inn on Loch Lomond – Terms And Conditions
BOOKING TERMS AND CONDITIONS
Payment & Cancellation
You will be asked to provide a credit card or debit card at the time of the Booking. Without this, we cannot accept your reservation.
We accept the following methods of payment: Cash, Mastercard, Visa Card (credit & debit) & American Express
We do not accept Maestro, Solo, Diners, Visa Electron, personal or company cheques for payment.
Guests must pay all outstanding charges on departure from the Hotel. If you fail to settle your account on departure your credit/debit card will be charged for the full outstanding amount.
All rates shown are applicable at the time of booking and are not valid in conjunction with any other offer.
If you book an advance purchase rate, full payment will be taken at the time of booking. This payment is non-refundable and non-transferable.
If you book a best available rate, a 25% deposit will be taken at the time of booking. This deposit is non-refundable and non-transferable.
Cancellations within 48 hours of arrival or in the event of non-arrival, a 100% cancellation fee will apply and will be charged to the credit/debit card used at the time of booking.
You are not permitted to modify the check in/out date of your reservation within 48 hours of arrival.
Change of dates will be accepted up to 12 noon 48 hours before your day of arrival. Deposit monies will be transferred to new date. The Rate for new date will be as per published hotels rates.
Only 1 change of date is permitted per booking.
In the unlikely event that we must change or cancel your booking, we reserve the right to do so. If this does arise you can either:
- Accept the changed arrangements as notified
- Make an alternative arrangement with us
- Cancel your booking and receive a full refund of any monies paid
We regret we cannot pay any compensation or any reimbursement of any expenses or costs you may incur because of any such cancellations.
In rare cases, we may have to cancel or reject a booking due to “obvious errors”. For clarity, an obvious error is a mistake on the website (e.g in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason, is at the sole discretion of the management.
Reservations made through certain third party websites and travel agents may not be eligible for changes or refunds.
VAT – All charges quoted for the provision of the services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated. Therefore, any alteration between Taxes at point of booking to provision of service will be charged appropriately.
ROOM PRICES
The In On Loch Lomon adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we’ll give you a total price for the rooms and number of nights you’ve requested. The price you pay is the price quoted to you at the time you make your reservation.
Room prices are quoted based on the number of occupants per room and are based on a per night rate and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we reserve the right to adjust the rate of VAT to the price you pay.
FLEXIBLE RATE (BAR) TERMS AND CONDITIONS
When booked via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these agents and companies of our cancellation policies.
When booked via our website or direct with the hotel: “The Flexible Rate / BAR (best available rate)” reservations for any future arrival date can be changed or cancelled at no charge before 2pm up to 7 days before your scheduled arrival.
Booking a “flexible / BAR (best available rate)” directly with The Inn On Loch Lomond will require a valid credit card or debit card to guarantee & hold the room for your scheduled arrival date.
Should you need to cancel your reservation, you must let us know by 2pm 7 days before arrival, or the full cost of your booking will be charged in the form of a cancellation fee to the credit or debit card you provided during booking.
In case of late cancellation (within 7 days of the arrival date or the defined cancellation policy of the rate booked) or a no-show (reserving a room and subsequently failing to show up on the scheduled arrival date) will be treated as a late cancellation, and you will be charged the full stay rate,. The charge will be levied against the credit or debit card you provided during booking.
If you have questions regarding an upcoming reservation, please contact our hotel team for assistance or contact us via the email addresses: res@innonlochlomond.co.uk
BEST RATE AND PRE-PAID RATE TERMS AND CONDITIONS
Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.
Prepaid rates must be booked online via our brand website or directly with the hotel, not any third party. These rates require full prepayment at the point of reservation, and are non-cancellable, non-transferrable, non-changeable and non-refundable.
If you have questions regarding an upcoming reservation, please contact our hotel team for assistance or contact us via the email addresses: res@innonlochlomond.co.uk
PROMOTIONAL RATE STANDARD TERMS AND CONDITIONS
Booking via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly for their terms and conditions. We have advised these companies of our cancellation policies.
Promotional rates must be made via our hotel website or hotel directly and cannot be booked via third-party websites. These rates are fully payable at the point of reservation, and are non-cancellable, non-transferrable, non-changeable and non-refundable.
A promotional rate may have its own terms and conditions, which will be outlined when booking and included in your confirmation email. These terms and conditions supersede those outlined here.
If you have questions regarding an upcoming reservation, please contact our hotel team for assistance or contact us via the email addresses: res@innonlochlomond.co.uk
GROUP BOOKING TERMS AND CONDITIONS
Bookings of 6 rooms or more will be defined as a “Group Booking”.
Any booking of 6 rooms or more is defined as a group booking. If 6 or more rooms are booked across one or more nights, then the booking will be subject to our “Group booking terms and conditions” which supersede our general terms and condition above. A member of the Group Reservations Sales team must provide you with a price, accompanying terms and conditions and contract to secure your booking.
When booking 6 or more rooms, different policies and additional supplements will apply. Any such booking will be held provisionally until the group terms are agreed and our group booking contract is signed. We reserve the right to cancel group bookings of 6 rooms or more made on the transient rates available through our website.
Failure to sign our group booking contract and agree to our group booking terms and conditions may result in your booking being cancelled without prior written notice.
If you have questions regarding an upcoming group reservation (6 rooms or more on one night or across multiple arrival dates), please contact our hotel via the email addresses: res@innonlochlomond.co.uk
Arrival And Departure
Guests may check in from 3.00pm
We operate an automatic 9pm release time on rooms unless the hotel has been notified of late arrivals.
On arrival guests will be asked to provide the Credit/Debit card used when booking, this card will be validated on our systems to ensure funds are available for the final balance or for any incidentals.
If you wish to pay using Cash, a valid Credit/Debit card would still be required for validation, the remaining balance for your room would have to be paid on check in and you would have no facility to room charge during your stay.
Check out is 11am.
Late Check-Out
Guests may request a late check out with reception on the morning of departure, late check-out is subject to availability and is not guaranteed. A charge of £10 per agreed hour after our check out time of 11am is payable. Guests are required to vacate their rooms by 11am on their departure date if a late check-out has not been agreed. Charges will apply if guests do not depart by 11am.
Additional Guests
We must be advised of additional person(s)in a room at the time of booking.
Children of 10 years and under are accommodated free of charge in appropriate rooms.
Third person sharing will be charged at £30 B&B payable on departure.
All meals will be charged as taken for additional guests.
Dinner Reservations
Guests on a DBB rate should reserve their preferred time at point of booking. DBB Guests are entitled to 2 or 3 courses, as per stated agreement of your DBB rate, from our evening dinner menu. Supplements may apply to some dishes and sides are charged as taken. This applies to each paying adult on DBB, 3rd persons and children are charged as taken.
Guests on B&B should book if required as we cannot guarantee availability.
The Full dinner menu is provided for tables up to and including 10 adult guests, otherwise a restricted choice menu will be provided.
Other
Dogs
We do welcome dogs within our Ben Lomond Ground floor rooms, at £15 per dog for the stay. Dogs are also welcome within our bar.
We must be advised of any dog accompanying guest (s) at the time of booking. Dogs must not be left unattended at any times and owners are reminded to be respectful in relation to dog fowling. Bins are available in the car park for disposal of dog waste.
Parking
Parking is provided free of charge subject to availability.
The hotel cannot accept any liability for damage or theft from your vehicle whilst parked in the hotel grounds.
Smoking
Smoking is not permitted in any of the guest bedrooms or in any area inside of the hotel. This includes E-Cigarettes. If smoking is detected in your room during your stay, the fire alarm will sound, and you will be asked to leave the hotel – a charge of an additional night’s stay will apply as the room will be put out of service for a further evening in order to be refreshed. If after check out housekeeping report any evidence/smell of smoking the same terms will apply and you will be charged.
Smoke detectors are situated in all guest bedrooms and corridors. These detectors must not be removed or covered, should we discover any tampering with the detectors a £500 fee will be charged, and guests will be asked to check out of the hotel immediately.
Alcohol
The Scottish Licensing Law does not permit consumption of your own alcohol within the hotel bedrooms, public areas, or grounds.
Guest Behaviour
If you behave in an offensive, threatening, or violent manner which includes any racist or discriminatory conduct towards our staff, you will be charged the full amount due to the hotel & asked to leave immediately.
Guest Feedback
In the unlikely event that you have an issue during your stay we advise you to bring it to the attention of hotel management at the time. This enables us the opportunity to rectify the problem during your stay.
Damage To Hotel Property
The hotel reserves the right to charge for the repair and/or replacement of any items damaged during your stay. This charge will include any loss of room revenue due to damages. Please do not disconnect the smoke detector as this will also result in the Fire Brigade being called out to the hotel and you will be charged £500.
Liability
The Hotel does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.
Lost property will be stored within the hotel for 3 months then disposed of. Please contact the hotel direct to report any lost items. Items can be collected or posted at a charge of £10 or more, if the package exceeds cost of £10 to post it will be charged at actual cost plus £10
The Company will endeavour to assist Guests with storage of their equipment etc however it excludes liability for the loss or damage of those items.
Hotel Proprietors Act 1956
This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies
Force Majeure
The Company shall not be in breach of the booking Agreement if it does not provide the services under this Agreement due to the following circumstances:
- Industrial action by the Company’s employees
- Industrial action by the staff of one of the Company’s suppliers
- Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake, terrorism, Pandemic/Epidemic and the Hotel being damaged or destroyed.
- Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.
If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.
Updated October 2024