The Inn on Loch Lomond
Privacy Policy
This privacy policy sets out how The Inn on Loch Lomond uses and protects any information that you give The Inn on Loch Lomond when you use this website.
The Inn on Loch Lomond is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Inn on Loch Lomond may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 October 2023.
What we collect.
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- your calls may be recorded for quality assurance and training purposes.
What we do with the information we gather.
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests
Security.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites; such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Other information.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to The Inn on Loch Lomond, Inverbeg, Argyll & Bute, Scotland, G83 8PD, United Kingdom.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
EU GDPR GDPR (General Data Protection Regulation) – Your Personal Data:
What we need
The Inn on Loch Lomond will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email etc.
Why we need it
We need to know your basic personal data to provide you with notice writing and analysis services in line with this overall contract. We will not collect any personal data from you we do not need to provide and oversee this service to you.
What we do with it
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting (via Radium Media www.radiummedia.co.uk) and maintenance this information is located on servers within theDaniel, is this still true? Or is it the United Kingdom?. No 3rd parties have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be found on our website.
How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. More information on our retention schedule can be found online.
What we would also like to do with it
We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with [ 3rd parties and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to.
Please sign me up to receive details about future offers from The Inn on Loch Lomond.
What are your rights?
If at any point you believe the information we process on you is incorrect, you can request to see it and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Our Data Protection Officer is Daniel Easterbrook of Radium Communications, and you can contact them here: daniel@radiumcommunicaitons.co.uk
Privacy Policy Update – 01 October 2023
At The Inn on Loch Lomond, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to res@innonlochlomond.co.uk or by writing to:
A Ryan & R Ryan, FAQ Customer Data Policy, trading as The Inn on Loch Lomond, Inverbeg, Argyll and Bute G83 8PD, or alternatively telephone +44 (0) 1436 860430
Who are we?
We are A Ryan & R Ryan, trading as The Inn on Loch Lomond www.innonlochlomond.co.uk which is a truly unique destination located on Loch Lomond, enjoying magnificent panoramic views over Scotland’s favourite loch.
The Inn on Loch Lomond,located only 30 minutes’ drive from Glasgow city centre and with easy motorway routes it really is the perfect destination for escaping the buzz of the city and soaking up the relaxing atmosphere that being beside the loch provides.
The Inn on Loch Lomond first opened in 1814, and has retained its traditional charm ever since, serving as a watering hole to generations of travellers, from far and wide. The Inn on Loch Lomond’s 200 year heritage has been honoured with a stylish and contemporary refurbishment in 2008 and now boasts modern accommodation, uniquely stylised public spaces, a fantastic restaurant and bar.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our hotel or services, donate to us, or if you register to receive our newsletter.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process a payment that you have made;
- process bookings that you have submitted;
- to carry out our obligations arising from any accommodation, wedding or meeting agreements entered into by you and us;
- dealing with entries into a competition on our website or social media pages/channel/s;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you; these may include information about campaigns, appeals, other fundraising activities, promotions of our associated company’s goods and services;
- process a grant or job application;
- your calls may be recorded for quality assurance and training purpose
- We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to 3rd parties.
We will not share your information with 3rd parties for marketing purposes.
3rd Party Service Providers working on our behalf: We may pass your information to our 3rd party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use 3rd party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to 3rd parties beyond The Inn on Loch Lomond for it to use for its own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
3rd Party Product Providers we work in association with: We work closely with various 3rd party product providers to bring you a range of quality and reliable services designed to meet our customer needs. When you enquire about, organise a wedding, meetings, conferences, or other activities the relevant 3rd party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These 3rd party product providers will share your information with us which we will use in accordance with this Privacy Policy.
When you are using our secure online booking pages, your booking is processed by a 3rd party payment processor that is wholly owned by a booking firm in the UK who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a 3rd party as part of a sale of some or all of our business and assets to any 3rd party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Your choices
You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: res@innonlochlomond.co.uk or by writing to The Inn on Loch Lomond, FAQ Customer Data Policy, Inverbeg, Argyll and Bute G83 8PD. Alternatively, you can telephone +44 (0)1436 860430.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: res@innonlochlomond.co.uk, or write to The Inn on Loch Lomond, FAQ Customer Date Policy, Inverbeg, Argyll and Bute G83 8PD. Alternatively, you can telephone +44 (0) 01436 860430.
You have the right to ask for a copy of the information The Inn on Loch Lomond holds about you (we may charge £5 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of ‘cookies’
Like many other websites, The Inn on Loch Lomond website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a 3rd party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that 3rd party site and recommend that you check the policy of that 3rd party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please obtain your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Website recording
Our web site may also use the MouseFlow web site recording service. MouseFlow is a product that has been developed by MouseFlow LLC. MouseFlow may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by MouseFlow from the MouseFlow website is for The Inn on Loch Lomond’s internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting. Additionally, for website statistics usage and analytics we use Google Analytics and tagging platforms.
Phone call recording
Your calls may be recorded for quality assurance and training purposes.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated October 2023